We usually process orders within 2-5 business days, depending on the products and quantities ordered. Delivery typically takes 3-5 business days from the date of order.
If you would like to receive your order faster, please email us at labas@rustile.lt and we will check if we can speed up your order.
You can pay for your order using several methods:
- PayPal. Pay easily using your PayPal account.
- Credit or Debit card.
- Apple Pay.
- Popular local payment methods. We work with "Paysera", a secure online payment provider. With this option, you will be redirected to Paysera where you can choose from various payment options, including:
- Paysera account;
- Swedbank online banking;
- SEB online banking;
- Luminor online banking;
- Citadele online banking;
- Šiaulių Bank online banking;
- Medicinos Bank online banking;
- Lithuanian Central Credit Union online banking;
- International "Webmoney" system;
- Payments at Lietuvos Paštas and PayPost branches;
- Payments at MAXIMA cash registers;
- Payments at "Perlas" terminals;
- Bank transfer or cash deposit at your local bank branch.
- Cash on Delivery (COD) (+€2). If delivered to your home, you can pay by card or cash. Please have the exact amount ready, as the courier might not have change. If delivered to a parcel locker, only card payments are accepted. COD service fee: €2.
- Bank transfer. If you choose this method, you will need to make a manual transfer to our account:
Recipient: UAB Rustilė
Account number: LT347044060004717372
Payment reference: Your order number, e.g., Order 12345
You can find the order number in the confirmation email sent to you after purchase.
Please make the transfer within 3 days, otherwise your order will be cancelled.
We work with all the most popular courier services in Lithuania:
- DPD – delivery to your home or selected DPD parcel locker.
- Omniva – delivery to your chosen parcel locker.
- Venipak – delivery to your home or selected Venipak/LP Express parcel locker.
All delivery methods cost 2 EUR, but if your order exceeds 70 EUR, delivery is free!
If you want to leave a comment about your order, you can do so in the cart – before filling in your details. When your cart is not empty, a "Message to seller" field appears – this is where you can leave your comment. After you receive your order confirmation, your comment will not be visible to you, but we will see it. If you are unsure whether we received your message, feel free to contact us by email at labas@rustile.lt.
If you notice after placing your order that you selected the wrong size or design, contact us immediately by email at labas@rustile.lt or by phone at +37067797785 (weekdays only, 8:00-17:00). If production has not yet started, we will update your order. Please note that the production and delivery time will be recalculated from the day the correction is submitted.
Almost all our products are made to order. This means you can choose from our standard sizes or contact us by email if you need custom measurements.
Some of our sets are pre-made in the most popular standard sizes and kept in stock. We no longer have fabric left for these sets, so they cannot be made in other sizes after purchase. You can buy these sets with up to 45% off! Standard sizes and composition:
- Single – 150x215 cm duvet cover, 70x70 cm pillowcase, 150x220 cm flat sheet. All covers come without fastening.
- Double – 200x220 cm duvet cover, 2 pcs 70x70 cm pillowcases, 200x220 cm flat sheet. All covers come without fastening.
All products purchased in our online store come with a 14-day return guarantee.
If you change your mind, or if the color or pattern is not suitable, contact us by email at labas@rustile.lt within 14 days of receiving your order.
Please include your order number (for example, #1234), the products you wish to return, and the reason for the return.
If you are returning products for personal reasons, you will cover all shipping costs. We will refund your money within 5 business days after receiving the returned items, deducting the shipping costs.
Custom-made products and fabrics cut to order are non-refundable.
Jei per klaidą gavote ne tai, ką užsakėte – nedelsdami kreipkitės el. paštu labas@rustile.lt ir kuo skubiau ištaisysime klaidą.
We take all product photos ourselves and do our best to reflect the colors and patterns as accurately as possible. However, slight color variations may occur due to differences in screen resolution and color display settings. This is mentioned in all product descriptions. Unfortunately, such variations are not considered a defect.
It’s very important to measure the covers as soon as you receive them – before washing. Since all fabrics are cut and sewn by hand, a size variation of up to 2 cm is possible. If the discrepancy is larger, please contact us at labas@rustile.lt.
Yes – this is completely normal. Natural fabrics tend to shrink when washed in warm or hot water. Typically, covers can shrink by up to 5%, so we recommend choosing a slightly larger duvet cover. If you notice excessive shrinkage after washing, please contact us at labas@rustile.lt.
Both satin and cotton percale are made from 100% cotton – the difference lies in the weaving technique. Satin is woven with finer threads and has a denser weave. Its weight is 130g/m². Satin is softer and lighter than percale. Percale, on the other hand, is woven from slightly thicker threads with a looser weave, making it more durable but not as soft as satin. The weight of percale is 146g/m².
Both fabrics are 100% natural, absorb moisture well, and allow the skin to breathe.
Slippery and static satin is not made from 100% cotton. In Lithuania, many sellers falsely label bedding sets as satin, even though they are not made from natural fabrics. Unfortunately, such sets are either fully synthetic or blended with synthetic fibers, even if the packaging claims it’s 100% cotton. For more information on how to tell real satin from fake – see this article.
Have more questions? Contact us at labas@rustile.lt and we’ll be happy to help.